Effective Date: May 19, 2025
At Shubhayam Ayurveda, customer satisfaction and product quality are our top priorities. Please read our Return & Refund Policy carefully before making a purchase on our website.
1. No Return Policy
- We do not accept returns or exchanges for any products once an order is placed and delivered.
- All sales are final. Please ensure you review your order carefully before confirming your purchase.
2. Damaged or Defective Products
We take great care in packaging and shipping your products. However, if you receive a product that is damaged, defective, or incorrect, we are here to help.
Eligibility for Replacement:
- If your order arrives damaged or you receive an incorrect item, you are eligible for a replacement of the same product.
- To qualify for a replacement, you must notify us within 48 hours of receiving your order.
How to Request a Replacement:
- Email us at info@shubhayamayurveda.com within 48 hours of delivery.
- Include your order number, a clear description of the issue, and attach photographic or video proof showing the damage or defect.
- Our team will review your claim and may request additional information if necessary.
Replacement Process:
- Once your claim is verified and approved, we will dispatch a replacement product to you at no extra cost.
- No returns of the damaged product are required unless specifically requested by our team.
3. Non-Returnable and Non-Refundable Items
- Due to the nature of our products (Ayurvedic and personal care items), we do not accept returns or offer refunds for reasons other than damage or incorrect delivery.
- Opened, used, or tampered products will not be eligible for replacement under any circumstances.
- Products purchased during sales, promotions, or with discount codes are not eligible for replacement unless damaged in transit.
4. Cancellations
- Orders cannot be cancelled once they are processed and dispatched.
- If you wish to cancel your order, please contact us immediately after placing the order. We will try our best to accommodate your request if the order has not yet been shipped.
5. Contact Information
For any issues related to damaged or defective products, or for further assistance, please contact us at:
- Email: info@shubhayamayurveda.com
- Subject Line: “Damaged Product – Order #[Order Number]”
Our customer support team will respond to your query within 2 business days.
6. Important Notes
We do not offer refunds; only replacements for eligible damaged or incorrect products.
7. Policy Updates
Shubhayam Ayurveda reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.
Thank you for choosing Shubhayam Ayurveda. We value your trust and strive to deliver only the best quality products to your doorstep.
Claims for damaged or incorrect products made after 48 hours of delivery will not be accepted.
We reserve the right to refuse replacement if the provided evidence is insufficient or if the claim does not meet our policy criteria.
Shipping charges are non-refundable under any circumstances.